Maintenance and proof photos
The Property care section has three tabs: Requests, Proof photos, and Trusted contacts.
Maintenance requests
Requests track repairs and upkeep across your estate. Each request moves through the following statuses:
| Status | Meaning |
|---|---|
| Needs approval | A repair has been flagged and is waiting for action. |
| Approved | An Owner or Manager has approved the fix; work is in progress. |
| Handle later | The request is paused and will be revisited later. |
| Done | The repair is complete. |
Raising a new request (Owners and Managers only)
- Go to Property care → Requests and click New request.
- Pick the property (and unit if relevant), enter a title, and submit.
- The request appears on the shared list immediately.
Acting on a request
Open requests show two buttons: Approve fix and Handle later. Only Owners and Managers can act. Viewers can see all requests but cannot change their status.
tip: Maintenance events also appear in the shared timeline on the property detail page, so the whole family can follow progress.
Proof photos
The Proof photos tab shows geotagged photos captured for your properties. These create a dated, location-stamped record that can help protect against boundary encroachment. Each photo shows the date it was captured and the GPS coordinates.
Trusted contacts
Keep local helpers such as plumbers, electricians, and painters close at hand.
- Go to Trusted contacts and click Add contact.
- Enter the person's name, phone number, and trade.
- Optionally associate them with a specific property.
A Call link on each contact lets you dial directly from the browser.
See also: Reports and dashboard, Documents.